5.1.5: Clinical Intervention, dispensing errors, near miss and inappropriate care policy
Number
Action Required
Assessment Evidence
5.1.5
Establish, maintain and follow a process for the timely and appropriate identification, management, recording and analysis of
- Clinical interventions
- Adverse drug reactions
- Dispensing errors, including near-miss events
- Inappropriate care or advice
Demonstrate the process for the identification and recording of clinical interventions, including adverse
drug reactions.
Demonstrate the process for recording, reporting and resolving dispensing errors, and other significant errors, omissions, incidents or non-compliances.
Demonstrate that any dispensing, or other significant errors, omissions, incidents, complaints or non-compliances have been investigated, reported and resolved or are being resolved.
Demonstrate that any actions or improvements resulting from the incident are documented in the pharmacy’s quality improvement log/register.
Additional Notes:
- Ensure that at least 2-3 examples are recorded into 5.1.5(3)
-
For further assistance, please email qcpp@blooms.net.au
Template Available:
- 5.1.5(1)- Clinical Interventions Checklist
- 5.1.5(2)- Clinical Interventions Policy
- 5.1.5(3)- Incident Feedback Register Log for Continuous improvement