Log on to System Menu Select 'Customers' Select 'Customer Details' [F2] Search and Select customer in Customer Search Window Select Tab [2] 'Account Tab' Select ‘Adjustment’  Enter amount Select Debit or Credit Enter Reason for adjustment Select ‘Perform Adjustment’ A Prompt message will appear- Are you sure you want to apply adjustment of $ to this account? Yes/ No If Yes - Enter User ID and password and Click Continue – Account adjusted Successfully – OK If No - Click Cancel Button to return to Customer Profile Select ‘Close’ to exit

Log on to System Menu Select 'Customers' Select 'Customer Details' [F2] Search for Customer in Customer Search window Select Tab [2] 'Account Tab' Select ‘Advanced Adjustment’ Enter your credentials  Click on the Date Applied section of the transaction Select the New transaction date A prompt will appear- ‘You are about to change Date Applied from X Would you like to proceed’? Ok/Cancel Select ‘Save’ Select ‘Close’ to exit

Activating Email Option Inform the Service Desk that you want to setup email for account statements and list the stores email address and password. Once this has been setup you will receive an email confirming the option has been activated.  Setting Up Account Statement Emailing 1.    Go to System Menu 2.    Click on Management 3.    Select Site Configuration 4.    Enter Credentials 5.    Click on the Customer tab 6.    Where is says add email subject they have the option of adding their own topic they want displayed or you can click add month 7.    Option to add a generic email body message 8.    Click Apply Setting Up a Customer to have Statements Emailed 1.    Go to system menu 2.    Click on Customer 3.    Select Customer Details 4.    Click search and find customer 5.    Add email address to customer detail screen 6.    Tick on email account statements (located next to where email address was entered)  

Account Statements can be emailed to more than one email address for the same Customer! To enable this feature, just enter each email address separated with a semi-colon in Customer Maintenance. 

The Direct Debit feature facilitates the ability to store customer bank account details securely, and then to create a file that is readable by the banks to charge the customers selected.  Setting Up Direct Debit Initially, you will need to send a Service Request to IT Services telling us you would like Direct Debit Feature enabled with your APCA Number. APCA number is provided by your bank. Once this is completed on our end, Customer bank details will need to be added to their profiles in POSWorks Customer Details. These details can only be added when the customer has an open Account in POSWorks. 1. Open and Login to POSWorks System Menu 2. Open Customer Details 3. Select Search 4. Search and Select the Customer requiring Set up This can not be performed in bulk for Security Purposes. 5. Select Account (Tab 2) 6. Select Direct Debit Account and enter the Customer's bank details (BSB and Account Number) 7. Select Save Using Direct Debit The Direct debit feature in POSWorks creates a readable file (in .ABA format) for the bank to charge customers. When this file is created, all customer accounts (that use direct debit) will automatically reconcile. This file will then need to be processes through your bank. Please Note: Generating ABA file is not reversible. Take extra caution when proceeding with next steps as generating ABA file will mark customer accounts as PAID. Generating another ABA file will do so with balances from last time ABA file was generated and account balances will be incorrect. 1. Open and Login to POSWorks System Menu 2. Navigate to Report Generator Program 3. in Customer Reports. open Customer Account Statements 4. Enter Transaction Date Custom Message for that month's Statements can be added 5. Select Process Now 6. Prompt Message will appear if you want ABA file created. Hit Yes 7. Hit Yes to open the file and process file as per the bank's procedures.  Note: Direct Debit Customers and non-direct debit customers can be processed together when running Account Statement, POSWorks will automatically separate customers required when generating .ABA file.

1. Log into POS System Menu 2. Open Customer Details Program 3. Search and Select Customer Profile  4. Navigate to ACCOUNTS Tab  5. Select Statement History  History of statements window will open

See here if Customer Profile is not yet created in POS. Follow steps below to Open Credit Account for Customer Profile.  1. Login to POSWorks System Menu 2. Open Customer Details Program 3. Enter Profile ID or Search Customer 4. Click here 5. Select Customer 6. Click Account Tab 7. Click Open Account 8. Click OK 9. Set Credit Limit 10. Click Save

1. Open Report Generator 2. Search Customer Account Statements 3. Double-click Customer Account Statements 4. Check Date Range is correct and Click Process Now 5. Click OK 6. Print or Close 7. Print or Close Preview 8. Email Statements 9. Click OK 10. Right click here 11. Click Export to Excel 12. Enter File Name and Save 13. Click Yes 14. Customer Statement Details and Email History will be displayed

1. Open Customer Details 2. Click Search 3. Look up Customer using Surname and/or First name and press Enter 4. Double-click correct Customer Profile 5. Open Account Tab 6. Click Close Account 7. Click Yes 8. Click OK If you wish to Deactivate Customer Profile - See Here. This will remove Customers from Active List but can be moved to Active at any point. 

This guide provides a straightforward process for viewing Customer Account Balances on ABA file. Please make sure to use the same Transaction Date Period as Customer Account Statements. The Total in Excel File is the same amount that will be on ABA File. 1. Open Report Generator 2. Click here to Search Report - Customer Account Summary 3. Double-click Customer Account Summary 4. Enter same Transaction Period as Customer Account Statements 5. Click Select Customers 6. Click Advanced Tab 7. Click Direct Debit Accounts ONLY 8. Click FIND 9. Click Select Tagged 10. Click Process Now 11. Click Export to Excel 12. Total amount is calculated This is the amount that is on ABA File and expected to be paid by customers for Account period.